Return and Refund Policy
JK Plaza – Return & Refund Policy
At JK Plaza, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
Return Eligibility
Products may be eligible for return if:
The item received is damaged, defective, or expired.
The wrong item was delivered.
The item has a manufacturing defect.
The product is returned in its original condition with all packaging, accessories, and proof of purchase.
Non-Returnable Items
The following items are generally not eligible for return unless they are damaged or incorrectly supplied:
Perishable goods
Opened or used products
Customized or special-order items
Gift cards or vouchers (if applicable)
Return Request
Customers must report any damaged, defective, missing, or incorrect items within 24 hours of receiving the order.
Return requests made after the eligible period may not be accepted.
Return Process
Contact JK Plaza Customer Support with your order details.
Share photos of the product, if requested.
Our team will review your request and provide further instructions.
If approved, the product may be collected or you may be asked to return it to the designated location.
Refunds
Once the returned product is received and inspected, JK Plaza will notify you of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method or by another agreed method.
Refund processing times may vary depending on your bank or payment provider.
Exchange Policy
Eligible products may be exchanged for the same item if it is defective, damaged, or incorrectly delivered, subject to stock availability.
Shipping Charges
If the return is due to an error by JK Plaza (such as a wrong, damaged, or defective item), return shipping charges, if any, will be borne by JK Plaza.
For returns requested for reasons other than JK Plaza's error, shipping or delivery charges are generally non-refundable unless required by applicable law.
Order Cancellation
Orders may be canceled before they are dispatched. Once an order has been shipped or is out for delivery, cancellation may not be possible.
Contact Us
For any questions regarding returns or refunds, please contact the JK Plaza customer support team. We are committed to resolving your concerns promptly and fairly.